Vapi Bot Workflow Documentation

1. Introduction

STR Solutions USA ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. By accessing or using our website, you agree to this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

Fill out contact forms or request a free revenue analysis
Subscribe to our newsletter or blog updates
Communicate with us via email, phone, or chat
Create an account on our owner portal

This information may include: full name, email address, phone number, property address, number of properties, and any other information you choose to provide.

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activity, including:

IP address and device identifiers
Browser type and version
Operating system
Pages visited and time spent on pages
Referring website or source
Click patterns and navigation paths

3. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery: To provide property management services, respond to inquiries, and deliver requested information
Communication: To send you updates, newsletters, marketing materials, and service-related announcements
Analytics: To analyze website usage, improve our services, and optimize user experience
Marketing: To personalize content, target advertising, and measure campaign effectiveness
Legal Compliance: To comply with legal obligations and protect our rights

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and collect analytics data. Cookies are small text files stored on your device that help us:

Remember your preferences and settings
Analyze website traffic and user behavior
Deliver personalized content and advertisements
Measure marketing campaign performance

You can control cookie preferences through our cookie consent banner and your browser settings. Rejecting non-essential cookies may limit certain website features.

5. Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our website and delivering our services, including:

CRM and Marketing Automation: Go High Level for lead management and customer communications
AI Chatbot: VAPI for customer support and inquiry handling
Analytics: Website analytics providers to understand user behavior
Email Services: Email marketing platforms for newsletters and campaigns
Payment Processors: Secure payment processing for service fees

These third parties are contractually obligated to protect your information and use it only for the purposes we specify.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information
Opt-Out: Unsubscribe from marketing communications
Data Portability: Request transfer of your data to another service
Restriction: Request limitation on how we process your data

To exercise these rights, please contact us at [email protected] or call 1-866-585-7803.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this policy periodically.